If your tickets are preparing, you won’t be able to download them yet as they are still being generated. In most cases, your tickets will be ready in a matter of minutes.
If this isn’t the case, please send an email to [email protected] with the following information:
- An explanation that you’re unable to download the tickets
- The name of the event
- The email address used to purchase the tickets
- A copy of the bank statement of the transaction
It’s important that we receive all of the above information in order to help you as quickly as possible.